SLO

A few months back, I presented the Effective SLOs webinar, where we discussed how to select, implement, and iterate on Service Level Objectives (SLOs)— a cornerstone of how we ensure the reliability of our systems.

(If you haven’t seen the recording yet, you can access it here.

Today, I’m excited to announce the release of a companion workshop, which is available for download.

This workshop offers hands-on experience, guiding participants through the...

There are many articles online about Service Level Objectives(SLOs), particularly on the value they provide to customers as part of a Service Level Agreement(SLA).

Let’s discuss some of the benefits of SLOs that aren’t apparent at first glance.

Before we do, let’s quickly review the terminology from the source:

• SLI: a service level indicator—a carefully defined quantitative measure of some aspect of the level of service that is provided.
• SLO: is a service...