There are many articles online about Service Level Objectives(SLOs), particularly on the value they provide to customers as part of a Service Level Agreement(SLA).

Let’s discuss some of the benefits of SLOs that aren’t apparent at first glance.

Before we do, let’s quickly review the terminology from the source:

  • SLI: a service level indicator—a carefully defined quantitative measure of some aspect of the level of service that is provided.
  • SLO: is a service...