As systems grow larger and more complex, mastering incident response isn’t just a necessity— it’s critical for a tech company’s survival.

SEV0, hosted by incident.io in San Francisco a few days ago, tackled this head-on, bringing together thought leaders and practitioners to share best practices, hard-earned lessons, and bold new ideas in the world of incident management.

As you know, I’m pretty obsessive about the end-to-end process of incident response, so of course...