Last time I shared my thoughts on blameless postmortems and how they create a safe space for revealing process and technology gaps contributing to past incidents.

Today I want to introduce another opportunity for teams to learn and improve from: the ‘oncall retrospective’, which:

  • Keeps the team in touch with the operational reality of their service(s);
  • Reveals opportunities to improve the oncall experience.

I was introduced to this practice by Jos Visser while...