Last time I shared my thoughts on blameless postmortems and how they create a safe space for revealing process and technology gaps contributing to past incidents.
Today I want to introduce another opportunity for teams to learn and improve from: the ‘oncall retrospective’, which:
- Keeps the team in touch with the operational reality of their service(s);
- Reveals opportunities to improve the oncall experience.
I was introduced to this practice by Jos Visser while...