When preparing a new SaaS product for paying customers, or looking to improve the reliability of an existing one, understanding how you currently run production is the first step. RAPID (Rapid Assessment of Production In-Depth) is a perfect starting point for any organization aiming to improve production operations and reliability quickly and efficiently, without the burden of introducing unnecessary processes.
RAPID is a deep-dive interview where we’ll explore your SaaS product and the details of how you build and operate it. We’ll learn what’s going on right now and what you would like to change- and then we’ll give you an immediately actionable and detailed roadmap to reduce costs and headaches when running your system.
With that roadmap, you can take action on your own, or hire us to help you. The cost of RAPID($1000) is applied to the full project if you purchase Reliability Bootcamp or other packages.
Initial Questionnaire: We begin by having your engineering team fill out a detailed questionnaire covering the state of production and key operational responsibilities such as monitoring, alerting, code releases, and more. This step allows us to gather an understanding of your current practices. It also allows your team to learn about and document their systems!
Team Interview: Next, we schedule a 90-minute interview with your engineering team. During this meeting, we discuss the questionnaire responses in detail to ensure we have a full understanding and context. This dialogue helps us understand business and team-specific aspects of your operations as well as any known challenges. We may interview individuals as needed to go in-depth on specific topics.
Assessment and Roadmap Creation: After the interview, we compare your current operational posture against real-world best practices based on our decades of experience running production systems in successful enterprise SaaS and Big Tech environments. We then create a clear, actionable roadmap designed to eliminate inefficiencies, costs, and headaches when running your system. This roadmap is tailored to your specific needs, ensuring that the recommended actions are practical, relevant, and ready to be copy/pasted into your team’s issue queue for immediate action.
Roadmap Presentation: One week after our interview, we meet to present and discuss the roadmap. During this session, we explore the roadmap items in detail and answer any questions you might have. Our goal is to ensure that you leave with a clear picture of the next steps feeling confident and eager to make progress.
RAPID is NOT an audit— it produces a high-impact and laser-focused game plan designed for fast-moving teams who need to level up their operational maturity and reliability without slowing down. By focusing on actionable outcomes and leveraging high-impact behaviors from leading tech companies, RAPID helps you quickly set the foundation for stable systems, happy customers, and fulfilled and engaged engineers.
Whether you’re a startup founder, an engineering leader, or a product manager, RAPID provides you with the insights and guidance you need to ensure your production systems are resilient and ready to scale.
Recommended as the first step when working with us.
$1000 flat fee, with immediate, impactful results.